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From The President
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The final term at an independent school is quite simply insane; everything from the event planning of auctions and golf tournaments, final Annual Fund push to meet goals, graduating student and family asks, marketing the success of our graduates, electing class representatives, collecting survey and biography information on our graduates, board reports and preparing the next school publication and the list goes on!
The end of the school year is an opportunity for us to celebrate our students' successes and take a moment to reflect on the how our work impacts our students education. Whether you are watching a bursary student graduate, seeing students receive named endowed awards and scholarships, encouraging grads to make their first gift, inviting alumni to speak or present an award or perhaps even helping the grads plan their celebration, the end of the school year is a rewarding time for advancement.
I encourage fellow CAISAP members to pause and take the opportunity to reflect on all that we do to advance our schools and take pride in the role we play to ensure our talented graduates will be well prepared as tomorrow leaders.
Jeanette Hepburn
President, CAISAP
P.S. I look forward to seeing Ontario CAISAP members at the June 23rd PD Day at the York School!
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The Art of Transparency
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| Contributed by Travis Warren, Whipple Hill Communications
Ten years ago, the authors of The Cluetrain Manifesto wrote, “Markets are conversations,” predicting how the Internet would turn the business world upside down. From profit companies to nonprofit entities, people crave authenticity, and on the Internet, they are looking for credible, genuine information to affect their decisions. Web sites such as WebMD, Amazon and Epinions provide consumers unfiltered access to the “conversations” that surround products and services.
Like their counterparts in the business world, schools can no longer hide behind the perfect covers of view books, magazines and admission videos.
Here are a few strategies to help your school find its authentic voice online.
Show Don’t Tell
Show, don’t tell, how great your school is. Prove it with words, pictures, stories and videos any medium you can find to convince me that I should send my children or hard-earned money to your institution. It’s not enough to just say it anymore. You’ve got to show it.
“In traditional media and marketing, we’re always writing about the qualities we’re trying to communicate excellence, rigor and support. Social media can help people experience these qualities,” explains Chuck Will, the director of communications at Proctor Academy, who authors the school blog “Chuck’s Corner”.
Authentic conversations greatly affect a school’s ability to strike the right chord with donors and new students by triggering emotional attachment. Not every alumnus can relate to the star graduates who are curing cancer or saving Somali refugees, but they all will remember the traditions, the sight of the first snowfall on campus, the excitement over a big game or the exhaustion after finals.
“We used to filter out everything except one-millionth of the experience of being at a private school. We created a standard where people were no longer getting their hearts beating and emotional,” Will explains. “But our constituents want reality. They want the full experience.”
Choosing the right medium isn’t important. Blogs, photos and videos can all get the job done. What’s important is to get started. Unlike print, it doesn’t need to be perfect. Experiment, be patient and allow those contributing to your site to find their voice. The goal is to tell your school’s story.
The best stories contain good, bad and even mundane details. As you get more comfortable with this approach, you’ll find powerful ways to embed your message. But first you just need to begin.
Get started
“A powerful global conversation has begun,” according to The Cluetrain Manifesto . Don’t believe it? Go to Search.twitter.com and type “Toronto.” In the couple hours I’ve spent writing this article, hundreds of people used the free micro-blogging service to write about Toronto and endless other topics in posts, called “tweets,” of 140 characters or less.
The number of people using Twitter has jumped to an estimated 32.1 million from 1.6 million a year ago. These micro-blogs are now a huge source of customer feedback. People are talking. Alumni are talking. Parents are talking. Companies from Dell to RIM are searching out these discussions to gain insight on customer satisfaction and help support their products. It won’t be long before schools will need to be doing the same.
School officials should set up an account for their school and for themselves, and begin experimenting. Finding your voice is key, both individually and institutionally. Need inspiration? Here are a few schools that are already on their way: Gould Academy, Beaver Country Day School and Eagle Rock School. Today’s Internet is all about participation. In my opinion, Twitter is the simplest way to get in the game.
Participate
Don’t limit your efforts to your own Web site or Twitter. Social networking sites such as Facebook and LinkedIN are very important, as well. While many schools fear the lack of control over the discussion on third-party sites like these, I urge you to embrace the discourse.
These tools bring with them the opportunity for open and frank dialogue. Unfortunately, your school’s comfort level is not really a factor. People are going to form groups and have discussions on these sites with or without you. And as surprising as it may seem, allowing dissent can have wonderful consequences. For example, when one user leaves a negative comment, it is not unusual to see a wave of responses jump to the school’s defense.
If that doesn’t happen, Will says, “The problem is not the Web site. The problem is the problem.” Being alerted to dissatisfaction gives schools the opportunity to address it.
Travis Warren is the president of WhippleHill Communications, in Bedford, New Hampshire, and a regular contributor to www.edsocialmedia.com. Follow him on Twitter at www.twitter.com/traviswarren or contact him at travisw@whipplehill.com.
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Bright Ideas - If It Works, Share It!
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CAISAP is committed to encouraging the sharing of ideas between our members and their independent schools. In each eQuarterly we will highlight a topic or insight from a colleague. This is a great way for you to share what's going on at your school, or to find out what others are doing at their school. If you have a Bright Idea for the next newsletter, email info@caisap.ca .
This issue’s Bright Idea comes from Charles Collier, Senior Philanthropic Advisor at Harvard University and CAISAP Conference 2009 keynote speaker.
With major gift prospects, we make personal contact and individual treatment a priority to ensure we nurture our relationship with them.
However, individual meetings with our prospects to discuss projects and the school’s mission could be intimidating and stressful for them.
Consultation dinners are a valuable way to introduce our school’s mission and the role that prospects can play to advance them. Consider selecting ten couples that have similar capacities and experiences with your school and invite them to meet the head, campaign chair and advancement professional for dinner. The event is a great opportunity to educate your prospects, learn how they feel about the project and demonstrate that others in the community are committed to the institution.
Thank you Charles, for sharing your Bright Idea!
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Upcoming PD Opportunities
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Ontario Regional PD
June 23, 2009, The York School
1320 Yonge Street, Toronto
The York School is hosting the next Ontario Regional Professional Development Day on Tuesday, June 23, 2009. This will be a great day for networking and sharing with colleagues. Your whole office is welcome and there is no registration fee to attend. Ontario members are asked to fill out the below linked short survey to assist with planning for the day in advance of the conference. More details will be sent out shortly to Ontario members and posted on the CAISAP website. If you have any questions please contact Robin Kester, Director of Advancement at The York School. Click here to fill out the survey.
CAISAP National Conference
Save The Date ~ January 27 - 30, 2011
The 2011 CAISAP National Conference will be held from January 27 - 30, 2011. The conference will be hosted by Appleby College. Keep watch to coming eQuarterlys for further details!
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Five minutes with Angie Foster . . .
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At UCC there has always been a culture of Old Boys helping Old Boys. Paul Winnell ’67 the Director of the UCC Association for 19 years was often approached by young alumni asking for career search help. Although this service was not promoted or monitored, Paul would connect them with his Old Boy contacts whenever possible.
Enter Angie Foster, who was hired as the Manager, Common Ties mentoring program in 2005. Before joining UCC, Angie worked as an Employment Standards Officer and an Economist for the Province of New Brunswick, and as a Manager at a non-profit in Montreal, responsible for marketing, communications and a community-based mentoring program. Since joining UCC, she has expanded the program to include networking events, career workshops, student to Old Boy University mentoring and a soon to be launched job posting service. Over 1,100 members of the UCC community have been involved with Common Ties in some capacity with 780 Old Boys or parents who have engaged in mentoring program itself.
Common Ties has a directory component that is a Net Directories service. Mentors and Mentees complete online profiles, which in turn allow mentees to search the directory based on industry, profession, location, education etc. to find mentors of interest. An advisory committee was set up of Old Boys and parents to help develop and implement the program with Angie acting as the staff manager.
Angie promotes Common Ties regularly in alumni magazine and e-newsletter. Once a year a recruitment campaign takes place where alumni and parents are emailed directly asking them to join Common Ties. An example of the promotional video used can be found at www.ucc.on.ca/commonties with a link on the right side of the page. Angie also acts as matchmaker when a mentee joins the program and if she does not have a suitable match, she will seek out the right person and ask them to join the program.
If an advancement office needs engagement tools, then the Common Ties program is a tool that the UCC advancement office cannot do without. No other program builds relationships between alumni and alumni, parents and alumni and students with alumni with UCC being the common shared experience. The program has created a wonderful pool of potential volunteers that who may not otherwise be connected with UCC. It is the centre piece of the all important and yet elusive young alumni program. The advancement office engages Old Boys while they are still students by connecting them with Old Boys at University to help with their transition to university. Angie provides workshops to all grade 12 students to help them prepare for university interviews so they are aware of Common Ties before they graduate. The numbers speak for themselves with 78% of mentors (average age is 41 years) having made a financial contribution towards UCC and 45% of mentees (average age is 27 years). Angie is aware of one Old Boy, who after attending a Common Ties networking event, was so touched by seeing so many Old Boys come together under the umbrella of Common Ties that he made a major gift towards a scholarship.
Angie and her colleagues at UCC have really set the platinum standard for programs of this kind across North America. Angie is a member of the CAISAP Executive as the Treasurer and is very forthcoming and helpful in sharing her expertise in what will most likely be a growth area in independent school advancement operations. She can be contacted at afoster@ucc.on.ca .
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Transitions - Farewell and Congratulations
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This portion of the eQuarterly is devoted to reporting the comings and goings of Advancement team members at member schools. We would like to encourage you to email changes on your team to info@caisap.ca and include the following details: school name, departing/arriving person's full name and position/location. Please help us to keep our members database current by updating your school’s record when transitions occur.
After 31 years of service to Ridley College, Brian Iggulden will retire from the school at the end of this year. He began his career as the Director of Sports Ridley (1978-1984), moving on to the Admission Office (1985-1988), then to the Advancement Office (1989-2007), and serving most recently as the Deputy Headmaster (2007-2009). Brian also served on the CAISAP Executive for six years and served as the President for three. At the last CAISAP Conference, Brian was awarded the Sam Heaman Award for his service to independent school advancement throughout his long and storied career.
Darby Briggs is the Marketing & Communications/IT Assistant at the The Bishop Strachan School.
Lyne Labrecque is moving from Development to Admissions work at Bishop's College School. |
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